THERE ARE NO STUPID QUESTIONS, JUST FREQUENTLY ASKED ONES

ACCOUNT INFORMATION

In our application, creating an account for a new user is only possible when purchasing a product. The process is as follows:

  1. Visit the FairPlay Mobile website fairplay-mobile.com.
  2. On the homepage, navigate to the "Shop" section to browse available products.
  3. Select the desired product and click the "Next" button.
  4. Fill in the registration form providing your personal details
  5. Verify your email. After clicking "Next", a verification code will be sent to your provided email address. Enter this code on the website to complete email verification.
  6. Proceed to payment: After verifying your email, you will be redirected to the payment page. Enter your payment card details to complete the purchase.
  7. Account creation:
  8. If the payment is successful, your account will be activated, and you can start using our services.
  9. If the payment fails (e.g., due to incorrect card details or insufficient funds), your account will still be created. You can log in with the credentials you provided during registration and complete the payment later.

For Mobile App Users

If you are using our mobile application, account creation happens in the following cases:

A. Clicking the "Create Account" button.

B. Clicking the "Discover" button.

You will be redirected to a list of products we offer. Once you select a product, the procedure follows the same steps as outlined above, including filling in your personal details, verifying your email, and completing the payment.

We're delighted that you are visiting our website - You're halfway to roaming freedom! 


Creating a FairPlay account is simple and straightforward. Start by visiting our eShop by pressing the "Shop" button. Browse through the available products and choose the one that fits you best.


Next, we'll ask you to fill out some necessary personal information and add your credentials. Once you’ve completed this step, the system will send an activation link to the email address you provided. Your account will be created the moment you click on the activation link.


Don't worry, the system will remember your product selection and guide you through the payment process, ensuring that your first FairPlay product purchase happens immediately. 


Like this, you can start enjoying the benefits of FairPlay today!

We're sorry to hear that you're experiencing issues with logging into your FairPlay account.

Please double-check that you are entering your email address and password correctly.


If you are still unable to log in despite entering the correct information, please email us at support@fairplay-mobile.com or use our chatbot Fira.

To change your FairPlay password, simply follow these steps:

  1. Open your FairPlay App.
  2. On the login screen, tap the "Forgot Password?" link.
  3. You'll be prompted to enter the email address associated with your FairPlay account. This allows us to send you a temporary password reset link.
  4. Check Your Email. Be sure to check your junk or spam folders if you don’t see it in your inbox.
  5. Reset Your Password clicking the link in the email. If your new password isn’t strong enough, the system will prompt you to create a stronger one.

If you are  using a desktop, follow these steps:

  1. Visit the FairPlay Website.
  2. Click My FairPlay. You'll find this button in the top right corner of the webpage..
  3. Follow the same instructions as you would in the app to reset your password.

If you encounter any issues during the process, please reach out to us via live chat or by emailing our support team at support@fairplay-mobile.com. We're here to help!

If you've forgotten your FairPlay password, don't worry—it's easy to regain access to your account. Follow these steps to reset your password:

  1. Open the FairPlay App.
  2. On the login screen, tap the "Forgot Password?" link.
  3. You'll be prompted to enter the email address associated with your FairPlay account. This allows us to send you a temporary password reset link.
  4. Check Your Email. Be sure to check your junk or spam folders if you don’t see it in your inbox.
  5. Reset Your Password clicking the link in the email. If your new password isn’t strong enough, the system will prompt you to create a stronger one.

Resetting Your Password via the Website

If you're using a desktop, follow these steps:

  1. Visit the FairPlay Website.
  2. Click My FairPlay. You'll find this button in the top right corner of the homepage.
  3. Follow the same instructions as you would in the app to reset your password.

If you encounter any issues during the process, please reach out to us via live chat or by emailing our support team at support@fairplay-mobile.com. We're here to help!

Yes, you can absolutely buy an eSIM without using an app! Simply visit our website to browse and purchase your desired eSIM data package. Once you complete the purchase, the QR code to install your eSIM profile  will be sent to you.

Absolutely! You can purchase multiple eSIMS connected to plans or passes with one FairPlay account and install them on different devices.

At FairPlay, we understand the importance of safeguarding your personal data and information, and we take it just as seriously as you do.

For comprehensive details, please review our privacy policy.

Additional Information and Support

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An eSIM, or an embedded SIM, is a small chip embedded in your device. Unlike a physical, plastic SIM card that you insert into your device manually, an eSIM cannot be transferred from one phone to another. Instead, an eSIM lets you rewrite the information on it. It is therefore possible to change your network without physically changing the SIM card. eSIMs offer an ecological advantage by eliminating the need for plastic and packaging, while also being simple to use.

eSIMs are great for travelling for multiple reasons:

  1. No Need for Physical SIMs: You can easily switch between carriers or add a local plan without needing to buy or carry physical SIM cards.
  2. Instant Activation: You can activate a new data plan instantly, even before you arrive at your destination.
  3. Stay Connected: With an eSIM, you can stay connected from the moment you land, without searching for a SIM card vendor.

On one hand, eSIM Data is the technology and information stored on your eSIM that enables connectivity. On the other hand, a Cell Plan is the service agreement with your carrier that determines your usage and billing.

An eSIM, or an embedded SIM, is a small chip embedded in your device. Unlike a physical, plastic SIM card that you insert into your device manually, an eSIM cannot be transferred from one phone to another. Instead, an eSIM lets you rewrite the information on it. It is therefore possible to change your network without physically changing the SIM card. eSIMs offer an ecological advantage by eliminating the need for plastic and packaging, while also being simple to use.

Dual SIM refers to the mobile phone feature that allows you to hold and operate two different SIMs at the same time. This means a phone with Dual SIM capability can use two different phone numbers or connect to two different mobile networks at the same time. This means that you can use our FairPlay eSIM in addition to your regular provider and benefit from our OneWorld data coverage when you are outside your data home country.

eSIM auto-activation is a feature that automatically switches to your next data package when the current one runs out. This means you don't have to manually activate a new package each time. However, this only happens if you have more than one package. If you only have one, your data will simply stop when your package  runs out, and you’ll need to buy a new package manually.

FairPlay will never make any purchases for you automatically without your permission.

If you see a tiny airplane symbol at the very top of your screen, it means that Airplane mode is activated. Having your device on Airplane mode prevents it from transmitting or receiving signals, be that via bluetooth, Wi-Fi or mobile data. 


On planes, you are asked to put your phone on Airplane mode to prevent your device from interfering with air traffic control signals. 


However, if you want to use our FairPlay eSIM to connect to mobile networks, or when you are trying to connect to a Wi-Fi signal, it is important that Airplane mode is toggled OFF. You can tell that it is toggled OFF if there is no tiny airplane at the top of your screen.

Texting (SMS/MMS) uses your carrier’s network and works on any phone while iMessage uses the internet and is available only on Apple devices, offering additional features (eg: read receipts and message effects) and end-to-end encryption.

An ICCID (Integrated Circuit Card Identifier) is a unique 19- or 20-digit number that identifies a SIM card. It’s usually printed on the SIM card itself and can also be found in your phone's settings. The ICCID is made up of three parts: the first few digits identify the country and network provider, the middle section is unique to your SIM card, and the last digit is used to check for errors. This number is important because it helps manage and activate your SIM card on a mobile network.

To find the ICCID in the FairPlay Mobile App:

  • Select your subscription
  • Tap View All
  • Scroll down to the Resource section

In the app, the ICCID is referred to as the eSIM ID.

To find the ICCID in your Web SelfCare account:

  • Select your subscription
  • Scroll down to the Resource section


Here too, the ICCID is labeled as the eSIM ID.

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An IMSI (International Mobile Subscriber Identity) is a unique number used to identify a mobile device user on a cellular network. It is stored on the SIM card and is typically 15 digits long. The IMSI is made up of three parts: the first 3 digits represent the country (Mobile Country Code or MCC), the next 2 or 3 digits identify the specific mobile network (Mobile Network Code or MNC), and the remaining digits uniquely identify the subscriber within that network (Mobile Subscriber Identification Number or MSIN). The IMSI is crucial for network authentication and ensures that calls and data are correctly routed to the user.

Product Information

FairPlay is the “FairPlayer” of the telecommunications industry. If you want to know more about our philosophy and our reasons for creating our OneWorld mobile plans and our FairPlay ecosystem, please click here.

We at FairPlay want to make travelling while staying connected more convenient for you! So all of our offers have one thing in common: They work seamlessly in 125 countries and destinations. So no matter which of our offers you choose, you will not have to worry about changing SIM cards between countries and even continents, or hefty roaming bills at the end of your travels.

Please visit our shop to find all of our options, so you can choose which one fits your needs the best!

Our FairPlay data plan is called “OneWorld” because it embodies our mission to provide seamless connectivity across the globe. Unlike traditional data plans that are sold on a per-country basis, our vision is to cover the entire world with a single, unified product. With OneWorld, our customers don’t need to worry about changing profiles or managing different plans when moving from one country to another.


With coverage in 125 countries and territories – and more on the way – our data plan offers a truly borderless experience. One eSIM allows you to stay connected, not just in one country but around the world.

Plan

A Plan is a subscription-based, auto-renewal product with a one-month billing cycle and contract durations of 1 month, 6 months, or 12 months.

The unique structure of FairPlay Plans allows for stepwise data consumption and automatic customer charging.

  • You pay only for the initial portion of data and can rest assured that the system will automatically add the next portion of data when you need it.
  • Each following tier of data is cheaper than the previous one. If you are a high-volume data user, our FairPlay mechanism can help you save up to 72% on your data costs.

A Plan is ideal for frequent travelers or users who require consistent internet access across multiple trips or destinations. It is designed for individuals who want to ensure they always have internet access when they need it, without overpaying for unused data.

To find more information about our Plan terms and conditions, please visit the pages below.

Unlimited Flex
Unlimited Smart
Unlimited Pro

Pass

A Pass is a one-time data package designed for short-term use or specific trips (e.g., our "OneWorld 3 GB 1 Month" package). It’s best suited for occasional travelers or users who need internet access for a limited period.

But we offer even more!
Some of our Pass options, such as the "OneWorld 80 GB Monthly" pass, are recurring and renew automatically unless canceled. These are perfect for high-data users who don’t want to be restricted by contract duration.

Top-Up

Our Top-Ups are small portions of data designed to help you when you need internet access, but don’t want to spend a lot.

FairPlay options "Top-Up 100 MB for 7 Days" and "Top-Up 1 GB for 1 Month" can be your lifeline during a short trip, ensuring you stay connected without breaking the bank.

Yes, you can use an eSIM for data packages in roaming while staying connected to your primary operator for calls and messages.

Most modern smartphones support Dual SIM functionality, allowing you to use a combination of a physical SIM and an eSIM simultaneously. Here’s how it works:

  • Your primary operator's physical SIM can remain active for calls, messages, and other services.
  • The eSIM can be activated separately for your FairPlay data package, ensuring you stay connected while roaming.

Important: To avoid unexpected charges from your primary operator, make sure to configure your phone settings to use your FairPlay eSIM for data consumption while roaming. If you don’t, your data usage may default to your primary operator’s SIM, which could result in higher charges.

Absolutely! You can purchase our eSIM comfortably online in our Webshop. Once you complete the purchase, a QR code will be sent to you. You can scan this QR code with your device to download and install the eSIM profile instantly.

Unfortunately, our eSIM data packages currently do not include a phone number. FairPlay is designed to provide you with affordable internet while you roam, ensuring you stay connected without high costs. Our primary goal is to offer cost-effective data solutions for your travels. You can still call your contacts via various messaging apps like WhatsApp, ensuring you stay in touch while on the go.


However, we are excited to announce that we will soon introduce OTT VoIP calls and text passes using +316 numbers. This upcoming feature will allow you to make calls and send texts over the internet, providing even more flexibility and convenience

FairPlay provides eSIM plans in 125 countries and destinations worldwide, all of which are covered under each and every one of our plans and passes to ensure that you can stay connected in almost every corner of the world. The best way to check if your location is covered, is by browsing our coverage map.


If no results are found, please check back soon as we are continuously working on extending our coverage under fair conditions and prices.

MANAGING YOUR eSIM

Let’s find out! You can simply enter your device in our compatibility test to see if your device can support eSIMs.

Unfortunately, eSIMs can only be installed on devices that are not locked to a specific network.

If your device supports Dual SIM, you can leave your primary cellular plan active while using your FairPlay plan. Just make sure data roaming is turned OFF for your primary plan to avoid any roaming charges.


Advantages of Keeping It ON:

  • Stay reachable on your regular phone number for calls and texts.
  • Avoid roaming fees by using your FairPlay products for data.


Potential Costs:

  • You may incur charges for calls and texts on your primary plan while roaming.
  • Contact your carrier to confirm call and text rates when travelling.


Decide based on whether you need to stay connected through your regular number or are okay with using alternative methods like messaging apps.

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Your FairPlay eSIM will automatically choose and connect with the best network available to you, so it is best to leave your Network Selection on “Automatic”. If you still decide to try and connect manually, you run the risk of selecting a network that your FairPlay eSIM is not compatible with, and your data will not work. If you accidentally chose a non-compatible network, simply switch back to “Automatic” and wait a few seconds for your eSIM to connect back to a compatible network. Then, make sure that your Roaming setting is still ON for your FairPlay eSIM and your APN settings are correct (“FairPlay” or “fairplay.movedata.mobi”).

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Try using your data! If you switch off your Wi-Fi-connection, you should see connection bars appear at the top of your screen. If you can now open new websites or refresh ones that you had already opened, you know that your FairPlay eSIM is working.

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Switching between Plans and Passes involves changing the main product associated with your subscription. However, this does not require replacing your eSIM profile or ICCID. The main product (whether a Plan or Pass) is tied to your subscription and can be changed without impacting the underlying eSIM profile.


If you decide to switch, you'll simply select a new main product (Plan or Pass), and the system will update your subscription accordingly. The eSIM remains active and unchanged throughout the process, ensuring seamless connectivity.


If you encounter any issues or need further assistance, feel free to chat with Fira, our chatbot, or contact us at support@fairplay-mobile.com.

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We currently do not offer the option to archive an eSIM. Instead, your eSIM profile enters a "Standby Mode". This comes into effect if there are no active products linked to it for six months after the last active product’s validity period ends. For example, if your active product expires in 7 days, the six-month period will start after those 7 days.

If no products are activated during this six-month period, the eSIM profile will expire, and you will need to purchase a new one to access additional products.

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You should definitely switch roaming OFF whenever you leave your regular carrier’s coverage zone and rely on your FairPlay eSIM to provide connectivity during your travels. This will help you avoid hefty roaming charges from your main carrier and ensure that you pay fair prices for the amount of data that you use.

To manage your Data Roaming allowance, follow the steps below: 


iPhone 


  1. Open your device settings
  2. Tap on Cellular/Mobile Data
  3. Tap on the eSIM that you want to manage
  4. Toggle Data Roaming to ON or OFF, depending on your needs.

Android on Samsung settings:

  1. Go to: Settings > Connections  > Mobile networks > Data roaming
  2. Choose National roaming or Disable
  3. Choose All networks  for international roaming access if you want to turn Data roaming back on. 


Xiaomi settings:

  1. Go to: Settings > Mobile Networks >
  2. The setup is applicable for the entire SIM slot either the eSIM or the physical card slot. Make sure that the correct slot is selected 
  3. Scroll down to the option Data roaming and click on it
  4. Enable toggle of “National roaming

Choose the value “Always” for the International roaming settings.

Unfortunately, data-only eSIMS do not provide a phone number to receive or make calls. 

However, it is still possible to make calls using the Internet. Apps like Messenger or WhatsApp offer easy ways to connect with people through data, as long as the person on the receiving end uses the same platform. Alternatively, you can also make phone calls using your regular number from your local provider, but beware of their international pay-per-use fees and call sparingly to avoid hefty bills.


However, we are excited to announce that we will soon introduce OTT VoIP calls and text passes using +316 numbers. This upcoming feature will allow you to make calls and send texts over the internet, providing even more flexibility and convenience.

If you are travelling and want to text, you can still do that over your primary carrier, but be wary of their pay-per-use fees. Alternatively, you can choose to rely solely on data with our FAIRPLAY eSIM and use iMessage or similar options (WhatsApp, Viber, Telegram etc.) to travel and chat worry-free.

With an iPhone, you can use services like FaceTime to use data to call and text, as FaceTime does not require a phone number. 


To make sure that everything is set up correctly to use FaceTime with your new FairPlay eSIM, follow these steps: First, open your settings and scroll down until you can tap on “FaceTime”. Make sure that the switch “FaceTime” is toggled ON. Further, make sure that your AppleID (your email address) is selected under “You can be reached by FaceTime at”. This is especially important if you choose to turn off your Primary SIM (and subsequently your phone number)  when you are travelling to avoid high roaming fees, while your email will keep working through data with your FairPlay eSIM. With all of these steps applied correctly, you are ready to use FaceTime to chat abroad with your FairPlay eSIM!


While traditional SMS are tied to a phone number, services like iMessage work via data and are therefore the perfect solution for FairPlay eSIM users with an iPhone or iPad that want to stay connected on their travels via text. To make sure that everything is set up correctly to use iMessage with your new FairPlay eSIM, follow these steps:

  1. Go into your settings and select Messages.
  2. There, make sure that the switch “iMessage” is toggled ON.
  3. Then, tap on Send & Receive and select your Apple ID (email address) for both “You can receive iMessages to and reply from” and “start new conversations from”.

With all of these steps applied correctly, you are ready to use iMessage to chat abroad with your FairPlay eSIM!

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eSIM INSTALLATION & ACTIVATION

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Not necessarily! To activate your eSIM, you need a strong internet connection, either through Wi-Fi-network or cellular data, as you need to download your FAIRPLAY eSIM onto your device. To ensure a flawless installation process, we suggest you use a strong Wi-Fi-network connection to avoid any issues.

You will need an internet connection, which can be either Wi-Fi or cellular data, to install your eSIM as it needs to be downloaded onto your device. However, the preferable way is to use a strong Wi-Fi connection to ensure the download and installation process completes without interference.

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To install an eSIM on your Samsung device, follow these steps:


  1. Go into your device settings.
  2. Tap on Connections.
  3. Open SIM manager.
  4. Tap on Add eSIM, and scan the QR code that we sent you after your purchase.
  5. Follow the on-screen instructions to complete the installation process.

For In-App Downloading, follow these instructions: 

To use this method, ensure the FairPlay Mobile App is installed on your phone:

  • Open the FairPlay Mobile App and log in.
  • Select the appropriate subscription or phone number.
  • Press the Activate eSIM button.
  • The system will prompt you to confirm adding the new eSIM.
  • Once you confirm, the installation process will begin automatically.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

Firstly, make sure that your Huawei smartphone is supporting eSIM technology (P40, P40 Pro, Mate 40 Pro).


To install your FairPlay eSIM, follow these steps:

  1. Open your device settings and select Mobile Networks.
  2. Tap on SIM management.
  3. Select Slot 2 (by default, your physical SIM occupies slot 1, and your eSIM will be installed in slot 2).
  4. From there, tap Add eSIM, and scan the QR code we sent to you after your purchase. 
  5. Follow the on-screen instructions to complete the installation process. 

For In-App Downloading, follow these instructions: 

To use this method, ensure the FairPlay Mobile App is installed on your phone:

  • Open the FairPlay Mobile App and log in.
  • Select the appropriate subscription or phone number.
  • Press the Activate eSIM button.
  • The system will prompt you to confirm adding the new eSIM.
  • Once you confirm, the installation process will begin automatically.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON for your FairPlay eSIM to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

Firstly, check if your device is compatible with eSIM technology.

Then, open your device settings. There, select SIM cards. By default, your eSIM will be added to Slot 2, so tap on that and follow the on-screen instructions to scan the QR code we sent you after your purchase and complete the installation process.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON for your FairPlay eSIM to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

To install your FairPlay eSIM on your OPPO Android device, follow these steps:


  1. Open your device settings.
  2. Tap on SIM card & Mobile/Cellular Data.
  3. Tap on eSIM, and accept the terms and continue.
  4. Tap on Add eSIM and follow the on-screen instructions until you can scan the QR code that we sent to you after your purchase.
  5. Follow the on-screen instructions to complete the installation process.

For In-App Downloading, follow these instructions: 

To use this method, ensure the FairPlay Mobile App is installed on your phone:

  • Open the FairPlay Mobile App and log in.
  • Select the appropriate subscription or phone number.
  • Press the Activate eSIM button.
  • The system will prompt you to confirm adding the new eSIM.
  • Once you confirm, the installation process will begin automatically.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON for your FairPlay eSIM to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

To install an eSIM on a Motorola RAZR Android device, follow these steps:


  1. Open your device settings and tap on Networks & Internet.
  2. Tap on Mobile Network and select Advanced.
  3. Tap on Carrier.
  4. From there, you can tap on Add Carrier, which allows you to scan the QR code we sent you after your purchase.
  5. Follow the on-screen instructions to complete the installation process.


For In-App Downloading, follow these instructions: 

To use this method, ensure the FairPlay Mobile App is installed on your phone:

  • Open the FairPlay Mobile App and log in.
  • Select the appropriate subscription or phone number.
  • Press the Activate eSIM button.
  • The system will prompt you to confirm adding the new eSIM.
  • Once you confirm, the installation process will begin automatically.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON for your FairPlay eSIM to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

To install your FairPlay eSIM on your Nuu Mobile Android device, please follow these steps:


  1. Open your device settings. 
  2. Tap on Cellular connections.
  3. From there, select the eSIM menu.
  4. Tap Add plan.
  5. From there, you can scan the QR code we sent to you after your purchase. Follow the on-screen instructions to complete the installation process.


For In-App Downloading, follow these instructions: 

To use this method, ensure the FairPlay Mobile App is installed on your phone:

  • Open the FairPlay Mobile App and log in.
  • Select the appropriate subscription or phone number.
  • Press the Activate eSIM button.
  • The system will prompt you to confirm adding the new eSIM.
  • Once you confirm, the installation process will begin automatically.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON for your FairPlay eSIM to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

To install your FairPlay eSIM on your Rakuten Android device, follow these instructions: 

First, make sure the FairPlay Mobile App is installed on your phone:

  1. Open the FairPlay Mobile App and log in.
  2. Select the appropriate subscription or phone number.
  3. Press the Activate eSIM button.
  4. The system will prompt you to confirm adding the new eSIM.
  5. Once you confirm, the installation process will begin automatically.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON for your FairPlay eSIM to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

To install your FairPlay eSIM on your Sony Android device, follow these instructions: 

First, make sure the FairPlay Mobile App is installed on your phone:

  1. Open the FairPlay Mobile App and log in.
  2. Select the appropriate subscription or phone number.
  3. Press the Activate eSIM button.
  4. The system will prompt you to confirm adding the new eSIM.
  5. Once you confirm, the installation process will begin automatically.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON for your FairPlay eSIM to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

To install  an eSIM on your Honor device, follow these steps:

  1. Open your device Settings.
  2. Tap on Mobile Network.
  3. From there, go to SIM management.
  4. If your device is compatible with eSIM technology, you can select the arrow next to SIM 2, and scan the QR code we sent you.


Then, simply follow the on-screen directions to finish the installation process. 

For In-App Downloading, follow these instructions: 

To use this method, ensure the FairPlay Mobile App is installed on your phone:

  • Open the FairPlay Mobile App and log in.
  • Select the appropriate subscription or phone number.
  • Press the Activate eSIM button.
  • The system will prompt you to confirm adding the new eSIM.
  • Once you confirm, the installation process will begin automatically.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

To install your FairPlay eSIM on your Sharp device, please follow these steps:


  1. Open your Sharp device's Settings.
  2. Tap on Connections, Network & internet, or similar.
  3. From there, search for options mentioning SIM card manager or eSIM.

If your device is compatible with eSIM technology and unlocked, you should see the option to Add eSIM. Tap on that and you will be able to scan the QR code that we sent to you after your purchase.

For In-App Downloading, follow these instructions: 

To use this method, ensure the FairPlay Mobile App is installed on your phone:

  • Open the FairPlay Mobile App and log in.
  • Select the appropriate subscription or phone number.
  • Press the Activate eSIM button.
  • The system will prompt you to confirm adding the new eSIM.
  • Once you confirm, the installation process will begin automatically.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON for your FairPlay eSIM to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

To install an eSIM on a compatible laptop, follow these steps:


  1. Go into your device Settings.
  2. Click on Network & Internet.
  3. Click on Cellular.


From there, find your Manage eSIM options (If your device is not eSIM compatible, it will not show anything related to eSIMs). 

There, click on Add eSIM, where you will be able to scan the QR code we sent you after purchasing. Follow the on-screen instructions to complete the installation process.


Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON for your FairPlay eSIM to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

Firstly, please check if your device supports eSIM technology. To install your FairPlay eSIM, follow these steps:


  1. Open your device's Settings. 
  2. Tap on Network & Internet.
  3. From there, tap SIMs.
  4. Tap Download a new SIM.
  5. Then, you can scan the QR code we sent to you after your purchase, and follow the on-screen instructions to complete the installation process.

For In-App Downloading, follow these instructions: 

To use this method, ensure the FairPlay Mobile App is installed on your phone:

  • Open the FairPlay Mobile App and log in.
  • Select the appropriate subscription or phone number.
  • Press the Activate eSIM button.
  • The system will prompt you to confirm adding the new eSIM.
  • Once you confirm, the installation process will begin automatically.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON for your FairPlay eSIM to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

To install an eSIM on your Fairphone device, simply follow these steps. Please note that this process only works if your device has Android 13 or newer.

  1. Please check if your phone is compatible with eSIM technology (Fairphone 4 or newer).
  2. Open your device Settings.
  3. Tap on Mobile Networks.
  4. Click on the + sign next to SIMs.
  5. Tap Download a SIM instead and then Next.
  6. Now, scan the QR code we sent you after your purchase.


Then, simply follow the on-screen directions to finish the installation process.  

For In-App Downloading, follow these instructions: 

To use this method, ensure the FairPlay Mobile App is installed on your phone:

  • Open the FairPlay Mobile App and log in.
  • Select the appropriate subscription or phone number.
  • Press the Activate eSIM button.
  • The system will prompt you to confirm adding the new eSIM.
  • Once you confirm, the installation process will begin automatically.

Additional information:

  • It is recommended to install your eSIM while connected to a strong Wi-Fi or data network.
  • Ideally, complete the installation while you’re still at home (prior to traveling).
  • The installation process typically takes around 60 seconds.
  • Don’t forget to switch Data Roaming ON to start using the internet.

To fully enjoy the benefits of 5G, you may need to configure your APN settings. Please add fairplay.movedata.mobi to your list of APNs and set it as the default option.

BILLING & PRICING

The cost for our FairPlay OneWorld passes depends only on the amount of data and the duration of validity. There is no need to worry about switching passes between countries, as our FairPlay OneWorld passes conveniently transcend borders in 125 countries and destinations. 


Please visit our shop to find which pass best suits your travel needs.

If you choose our FairPlay plan, you will be charged with the base price at the beginning of the billing period. If you need more data than the base tier includes, your plan will automatically adapt and charge you with the next highest tier. 

Please click here if you want to find out more.


If you choose our FairPlay OneWorld pass, you will be charged at the point of purchase and whenever you choose to top up your data.

Thank you for considering our product! 

We welcome customers from anywhere in the world! At the moment, all of our products are shown in Euros, however, this does not stop you from purchasing your FairPlay eSIM  if your country uses a different currency. Your payment method (credit card) will automatically adapt to a foreign currency in the current exchange rate. Please be aware that, while we do not add a charge for international payments, your bank might charge you a small conversion fee.


TROUBLESHOOTING

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There could be a few reasons why your data is being used up fast:

  1. Background Apps: Apps running in the background might be using data without you knowing.
  2. Streaming: Watching videos, listening to music, or streaming content can use a lot of data.
  3. Automatic Updates: Your apps or system might be updating automatically over data instead of Wi-Fi.
  4. Social Media: Apps like Instagram, Facebook, and TikTok can consume a lot of data, especially with videos and images.
  5. High-Quality Media: Uploading or downloading high-quality photos and videos can use more data than you think.

This message usually means that the installation process of your eSIM was disturbed due to weak or lost internet connection. To fix it, make sure you have a strong Mobile or Wi-Fi connection and try to install your eSIM again.

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If you cannot find SIM Card Manager on your device, it is most likely due to your provider disabling or locking this feature. Although it is not a “locked” device, it is still preventing you from installing your FairPlay eSIM. Contact your provider to have them unlock your phone fully, so that you can install and use eSIM services.

If you’re seeing this, do not worry! You still have all the data available that you have purchased from us. Samsung phones just have a built-in feature that sets a warning to notify you once you cross a certain threshold of data usage. It's actually telling you  how much data you have “left” until you reach that warning. This has nothing to do with how much data is left on your FairPlay data package. 

You can choose to disable this feature by following these steps:

  1. Go into your Samsung’s Settings 
  2. Tap on Connections
  3. Select Data usage
  4. Tap on Billing cycle and data warning and you will be able to toggle the Data warnings switch to OFF.

If you are experiencing this issue during the activation or installation process of our FairPlay eSIM, you might already have a previous eSIM installed and cannot add another one. Google Pixel devices only provide one slot available for eSIMs. To remove your previous eSIM, follow these steps:

  1. Go to your device Settings and select Network & Internet. 
  2. Choose Mobile Network and tap on the SIM you want to remove.
  3. Choose Delete SIM. 

You can now try to re-install and activate your FAIRPLAY eSIM.

If you see this, you can try resetting your network settings by following these  steps: 

  1. Open your device settings and tap System.
  2.  Tap Reset options and select Reset Wifi, Mobile & Bluetooth.
  3.  Tap Reset settings. 


If you are still unable to connect, your primary SIM might be locked to a specific carrier. Contact your mobile carrier to have them unlock your device fully.

There are a number of reasons why your data connection may be slow. Here are some examples: 

  1. Weak signal: If your signal is weak, your connection might be slow. This can happen if you're far from a tower or indoors.
  2. Older Device: Older phones might not handle fast data as well.
  3. Data Limits: Your carrier might slow down your data after you’ve used a lot.
  4. Background Apps: Apps running in the background could be eating up your data.
  5. Carrier Issues: Your provider might be having an outage or doing maintenance.

We are sorry to hear that! Even though we provide coverage in 125 countries and destinations, your phone still needs to be able to connect to a cell tower. If you are on a cruise and far away from any land, the reason for poor connection most likely is due to weak connection to those cell towers stationed on land. The issue should resolve itself when you get closer to shore! 


We hope that you are enjoying your cruise nonetheless!

If you're experiencing a PDP Authentication Failure, one of the following steps may help resolve the issue:

  1. Check Your APN Settings: Ensure your device uses the correct APN settings - "fairplay.movedata.mobi”.
  2. Toggle Your eSIM OFF and ON:
  3. iPhone: Go to Settings > Cellular > Cellular Plans, select your eSIM profile, and toggle the line off and on.
  4. Android: Go to Settings > Network & Internet > Mobile Network, select your eSIM, and toggle it off and on.

Wait 5 seconds before toggling it back on to give the device time to fully reset the connection.

  1. Use Airplane Mode: Enable Airplane Mode, wait 15 seconds, then disable it to reset the network connection.
  2. Restart Your Device: Power off your device completely, wait for about a minute, then turn it back on to clear temporary network issues.
  3. Reset Network Settings: Navigate to your device's settings and reset the network settings to default. Re-enter your APN details if necessary.
  4. Check for Carrier or Device Updates: Ensure your device’s software is up to date. Also, verify with your carrier if there are any updates or ongoing network issues in your area.

We are sorry you are experiencing this issue! Most Apps that require an internet connection work perfectly fine with eSIMs, so if you notice that some of your apps have trouble connecting to the internet, your device might think it is not permitted to connect to the internet through cellular data and is instead waiting for a Wi-Fi signal. If you want to use cellular data through your eSIM, you can change your settings with very simple and quick steps:


For iPhone: 

  1. Open your device's settings.
  2. Tap on Cellular or Mobile Data.
  3. If you scroll down, you will see a list of your apps. Tap on Show all.
  4. Now, any app that is not toggled ON, will not be able to use mobile data to connect to the internet. If you wish to use this app without WiFi, simply toggle the switch next to it to ON.

 If you want to save data, we suggest only toggling apps that you really need to be ON. This avoids your device unnecessarily using data in the background. 


For Android i.e. Samsung:

  1. Open your device settings.
  2. Tap on Network & Internet or Connection”.
  3. Tap on Data usage.
  4. Make sure Mobile data  is switched ON. 
  5. Select Allowed networks for apps.  
  6. Check if the app that is not working has Mobile Data enabled.
  7. If your Data Saver  is ON, tap on Data saver.
  8. Tap on Apps that can always use data. 
  9. From there, go through the list and check, some apps might have the switch “Allow background data usage” toggled OFF, which prevents them from using mobile data. You can still access them on WiFi.

 If you want to save data, we suggest only toggling apps that you really need to ON, to avoid unnecessarily using data in the background.


We are sorry that you are experiencing this issue! Often, it is resolved by restarting the app and your device. If that did not help, check if you have data usage enabled for iMessage in your device settings: Tap on Mobile Service or Cellular and scroll until you see iMessage. If needed, toggle the switch to ON.

We are sorry that you are experiencing this issue! Often, it is resolved by restarting the app and your device. If that did not help, check if you have data usage enabled for TikTok in your device settings: Tap on Mobile Service or Cellular and scroll until you see TikTok. If needed, toggle the switch to ON.

This can happen as a remnant of worrying about big roaming charges and usually just means that you have switched off cellular data for google chrome. To fix this, go to your settings, tap on "cellular" and scroll until you see the app that you want to use (like Google Chrome). Toggle the switch to “ON” on any apps that you want to use.

CONTACT

COULDN'T FIND THE ANSWER TO YOUR QUESTION?
CONTACT US VIA MAIL AT SUPPORT@FAIRPLAY-MOBILE.COM

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